Sunday, November 8, 2009

Choosing a Spa in Asheville

blog post photo
Spa Theology, Grove Park Inn Resort & Spa, Suraj Spa Salon, Hands on Health, Results Spa, Poseidon Spa and more! How do you figure out which one is right for you? Asheville, NC is home to dozens of spas. Each one holds a very special place in the healing arts community. Selecting a spa can be a challeging, if not confusing endeveour. I am a spa owner, so I understand the subtle differences from one spa to another and the type of experience you can expect to have. In order to make the most out of your spa experience you need to find a spa that will meet and exceed your expectations.

Why are you going to the spa?

Relaxation and Pampering?
If you want to completely let go and be pampered, you would be more interested in a spa that has beautiful ambiance and amenities like Grove Park of Spa Theology. The attention to details and the beautiful architectural design make these places a sanctuary of the senses. Going to Spa Theology or Grove Park Inn Resort & Spa is like taking a mini vacation in itself.

Pain management, relaxation, sore muscles?
If you want a more therapeutic experience, look for places that are set up more like a medical clinic. Hands on Health offers excellent massage services in a comfortable setting. Chiropractors also offer massage services. Communicate to your therapist the goals that you have of the session.

Celebration?
Suraj Spa Salon has an escape lounge where bridal parties, girlfriends, couples, and groups can relax and mingle before and after treatments. The bright environment and customizable spa menu are perfect for celebrating fun events. For an inexpensive option, you can take a group of friends to Privai Academy where students perform facials and massages in an open spa setting. http://www.PrivaiAcademy.com

Spa Day and Shopping?
The Grand Bohemian Hotel is right in the heart of Biltmore Village and is a boutique hotel. The Hotel is home to the Red Stag Grill, a contemporary restaurant famous for fresh fish, meats, and dynamite deserts. On the third floor of the Hotel is the Poseidon Spa, home to some of the most unique body treatments available in Asheville. A perfect spa and shopping day would include valet parking at the Grand Bohemian, eating lunch, shopping Biltmore Village and then ending with one of the Poseidon spa packages.


With all of the spa options in Asheville, you are sure to find one that meets your needs. Happy Spaaahing!

Thursday, October 29, 2009

5 Reasons you want Bridal Parties


The Wedding industry is big, and growing. Smart spas are paying attention and learning how they can create experiences for brides that help them primp and pamper themselves for their
big day. In this blog I will explore why your company even wants to enter this industry and next month will follow up with the 5 Service Steps for Wedding Parties. I have a fresh new perspective on this subject, because I was recently a bride. In fact, that's me on the left. So, from first hand experience from both a bride and a spa owner, here are the 5 reasons you want Bridal Parties at your spa.

1. Exposure. By hosting bridal parties, you are exposing your spa to other vendors in the community that you can network with. Caterers, photographers, florists. They all have friends and families who live in your area. TIP: Treat the brides ancillary vendors to spa goody bags. Insert several menu's into the bag and include a first visit discount for them to share with friends.

2. Free Marketing. While your bride is getting ready, she is taking pictures in your salon. these show up on Facebook and Myspace among others, so make sure you have signage in your spa. Photographers will use the bride's pictures to market themselves. Inevitably, a future bride will say, "I love her hair! Where did she get it done?" You will get new clients because of your beautiful work.

3. Brides spend money. Believe me, during this very special time in a bride's life, she wants to spend money. She wants things perfect and is willing to pay whatever it takes. I was more interested in making things "right" then worrying about an extra $10, $20, or $30. Brides want education and they want to look pretty. Tell them what treatments they need to enhance their appearance...and they will get them.

4. Retail. Offer day of spa baskets for the bridal party from the bride. Include a lipstick for free with the purchase of their lip liner. Find ways to enhance the pre wedding ritual with retail. This can increase your average ticket cost and imprint the memory of your spa on your guests.

5. Power Booking. Bridal parties schedule services weeks in advance. Knowing the spa schedule this far out allows you to manipulate your schedule so that you can increase your other bookings. Most bridal parties need 2-4 hours in the spa, so ensure that you are maximizing your resources for the most revenue from your bookings.

You want to be a place that offers bridal services. You can create a life long memory and offer the perfect start to a very magical day.

make sure to visit next month when I share 5 Service Steps for Wedding Parties.


Thursday, September 17, 2009

Inspiring Results - better management


Our company seeks to provide "operative excellence, optimal spa experiences." In order to achieve this lofty goal, we have to hire only the best, train smart, and manage properly. Very few people can achieve the level of excellence and expectation that we place on our employees. But, in a competitive landscape, we know that ultimately, the professionalism of our employees and their expertise is what achieves our mission.
In our employee newsletter this month, we posed the statement, "You are exactly where you want to be right now in this moment. Take a look at your life, check to see if you are happy right here and right now. Are you living the life you envisioned? Your current life is the result of the actions that you have taken and decisions that you have made." It is important that our company is honest with our employees. If someone is not happy - they need to find happiness, and it may not be with the company. But, by creating a company culture where there is authentic compassion and desire for each individual to move toward their highest potential, we are keeping the dialog open and allowing the shining stars of the future to step into the light.


As a successful entrepreneurial company, we are living proof that any hard time (read: recession) can be time for opportunity. And as our company continues to grow and develop, it is being 100% in the present while planning prudently for the future. But this planning is something that we include our teams in. Each property comes up with their own strategic marketing plan, a plan that anyone can contribute to and the manager is responsible for presenting the final. Giving people a voice and including the entire team in the planning for success builds a stronger foundation and one that is built to last.


On a more micro level - we each need to be committed to our own personal growth. What can you do this moment that can set you up better for the future? Who is your mentor? Have you taken them for coffee lately? How are you inspiring results from yourself?


We ask our managers to "inspire results" of their teams. What is your company doing right now that can help your employees gain more purpose and fulfillment in their current positions. How can you use this moment to inspire results?


Ask yourself these questions:


1. What motivates the results in my company?

2. How am I connecting to the employees?

3. Who do I turn to for guidance and support?

4. How is my company/department planning for the future now?

5. What types of support can I give to help others grow?


It is the companies that spend this time training, planning, and strategizing that will come out ahead. Are you one of those companies?