Our company seeks to provide "operative excellence, optimal spa experiences." In order to achieve this lofty goal, we have to hire only the best, train smart, and manage properly. Very few people can achieve the level of excellence and expectation that we place on our employees. But, in a competitive landscape, we know that ultimately, the professionalism of our employees and their expertise is what achieves our mission.
In our employee newsletter this month, we posed the statement, "You are exactly where you want to be right now in this moment. Take a look at your life, check to see if you are happy right here and right now. Are you living the life you envisioned? Your current life is the result of the actions that you have taken and decisions that you have made." It is important that our company is honest with our employees. If someone is not happy - they need to find happiness, and it may not be with the company. But, by creating a company culture where there is authentic compassion and desire for each individual to move toward their highest potential, we are keeping the dialog open and allowing the shining stars of the future to step into the light.
As a successful entrepreneurial company, we are living proof that any hard time (read: recession) can be time for opportunity. And as our company continues to grow and develop, it is being 100% in the present while planning prudently for the future. But this planning is something that we include our teams in. Each property comes up with their own strategic marketing plan, a plan that anyone can contribute to and the manager is responsible for presenting the final. Giving people a voice and including the entire team in the planning for success builds a stronger foundation and one that is built to last.
On a more micro level - we each need to be committed to our own personal growth. What can you do this moment that can set you up better for the future? Who is your mentor? Have you taken them for coffee lately? How are you inspiring results from yourself?
We ask our managers to "inspire results" of their teams. What is your company doing right now that can help your employees gain more purpose and fulfillment in their current positions. How can you use this moment to inspire results?
Ask yourself these questions:
1. What motivates the results in my company?
2. How am I connecting to the employees?
3. Who do I turn to for guidance and support?
4. How is my company/department planning for the future now?
5. What types of support can I give to help others grow?
It is the companies that spend this time training, planning, and strategizing that will come out ahead. Are you one of those companies?
